Prime - Lifetime Support Policy

PrimeTechnology Lifetime Support

1. Agreement

Upon purchasing a service from PrimeTechnology, you are automatically enabled for Lifetime support. Lifetime support entails fixes for your service such as but not limited to: bug fixes, version updates, and text changes.

2. Lifetime Support Policy

  1. Prime will not provide support for the following:
    1. I. Any loss of data. eg: Data corruption.
    2. II. Large changes such as a recode request, or an entire new service.
    3. III. Mistakes on your end, such as deleting a plugin or a configuration file.