Prime - Lifetime Support Policy
PrimeTechnology Lifetime Support
Upon purchasing a service from PrimeTechnology, you are automatically enabled for Lifetime support. Lifetime support entails fixes for your service such as but not limited to: bug fixes, version updates, and text changes.
2. Lifetime Support Policy
- Prime will not provide support for the following:
- I. Any loss of data. eg: Data corruption.
- II. Large changes such as a recode request, or an entire new service.
- III. Mistakes on your end, such as deleting a plugin or a configuration file.